INTRODUCTION
In this Service Agreement (“Agreement”), “you” and “your” refer to each “customer,” including any (agent) you designate to act on your behalf. Compass Tinting LLC, doing business as Compass Window Tinting (collectively referred to as “Compass Tinting LLC”), refers to Compass Tinting LLC, its members, managers, and employees. This Agreement explains our obligations to you, and your obligations to us in relation to the service(s) you purchase. If you designate a person to act on your behalf, you agree that this person is your agent with full authority to act on your behalf with respect to such services and your vehicle. Compass Tinting LLC will not accept a job without a written agreement. Please refer to the accompanying Service Order for specific information regarding the day and time of your requested service specific to your vehicle. By using our service, you agree to the terms of this agreement, without modification to you.
FEES, TERMS OF SERVICE, AND PAYMENT
The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the service order. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could take less or more time than the time reserved. If you have extra or special requests, please let us know at the time the service order is written.
Any alterations or changes after the initial service order has been issued will be at an extra charge. Any alterations or charges to the initial service order must be approved in writing between you and Compass Tinting LLC before any extra work begins. Any changes to fees and/or time, be it verbal or in writing, will not affect the substance of this agreement, and all the terms herein will still apply with the new rate and/or time. A 50% deposit is required at the time you book your appointment to hold that time for you. The balance is due in full upon completion. We accept cash, checks, Zelle, Venmo, and major credit cards (Visa, MasterCard, Discover). For accounting purposes, please write cashier’s checks payable to Compass Tinting LLC. Please do not leave any payments in the vehicle. A fee of $30 will be charged for non-sufficient funds checks returned by the bank to us. In the event an account requires legal or collection action, you agree to pay all costs of the collection without limitations for reasonable attorney fees, interest on the past due amount, court costs, and all collection costs.
PAST DUE OR OPEN INVOICES
Customer understands that all payments are to be made prior to the release of the vehicle to the owner. Any invoices that go unpaid over 15 days will receive a late fee penalty. After the first 15 days past due, an email will be sent to inform you of the past due amount. Late fee penalties are $250 every 15 days the invoice goes unpaid beyond the completion date until paid in full.
REPOSSESSION AND MECHANIC’S LIEN
I understand that repaired vehicles may be repossessed for returned checks, credit card chargebacks, or credit card stop payments. You will also be liable for the cost of repossession fees or other incurred expenses. By signing below, you have read this work order and agree for Compass Tinting LLC to perform services on your vehicle.
NOTICE TO PURSUE MECHANIC’S LIEN
Pursuant to Washington State law RCW 60.04.011 and RCW 60.04.071, Compass Tinting LLC has the right to retain possession of the vehicle until payment for services and/or products rendered is made in full. If payment is dishonored or unpaid, the vehicle may be subject to repossession or legal action in order to recover the costs of services rendered.
NOTICE TO VEHICLE OWNER
This vehicle may be subject to repossession in accordance with Washington State law RCW 62A.9A-609, which permits the repossession of a vehicle if payment for services or products is dishonored. You will also be liable for all related repossession fees and additional costs incurred during the process.
CANCELLATIONS AND REFUNDS
Service by Compass Tinting LLC is by scheduled appointment only. As a result, it is required to provide a Credit Card to reserve a specific time. The time reserved for canceled services can be difficult to fill within 24 hours of the scheduled service. Accordingly, cancellations made within 24 hours of the scheduled service are subject to a $200 cancellation fee, which may be taken out of any deposit or charged accordingly. However, if you cancel before the 24-hour period, you will not incur any fees, and you may reschedule or cancel the job entirely.
RESCHEDULING
Rescheduling of jobs can happen, and we will accommodate (1) rescheduling of service within 24 hours of your scheduled appointment. Any rescheduling of jobs or cancellations after the 24-hour period will incur a cancellation fee (as mentioned above).
DEPOSITS
Cancellations made within 24 hours before the scheduled service are subject to the forfeiture of the entire deposit. Deposits of 50% of the total amount due are non-refundable.
VEHICLE STORAGE FEES
We have limited space at Compass Tinting LLC. As such, your vehicle will be subject to a $75 per day storage fee before and after the service is provided. You agree to this storage fee.
DAMAGE OR LOSS, INSURANCE
i. The Owner shall be responsible for ensuring that appropriate motor vehicle insurance coverage, including physical damage coverage, is in force and effect for the term of this Contract and shall provide proof of such coverage. If the Owner does not maintain appropriate motor vehicle insurance coverage for the Vehicle for the duration of this Contract, Compass Tinting LLC will in no event be liable to the Owner for damage to the Vehicle.
ii. Compass Tinting LLC shall not be liable for consequential, indirect, special, incidental, or punitive damages under any circumstances.
iii. Compass Tinting LLC will not be liable for loss or damage caused by gradual deterioration of the Vehicle due to exposure to the elements, nor for loss or damage caused directly or indirectly by terrorist acts, invasion, insurrection, riot, civil war, military or usurped power, or by order of any government or governmental authority, or any other circumstance beyond Compass Tinting LLC’s control.
iv. Compass Tinting LLC shall not be responsible for the loss of or damage to the Vehicle or injury to persons occurring in or about the Vehicle by reason of use or operation of the Vehicle by the Owner or other persons not employed by Compass Tinting LLC or by reason of the acts, omissions, or negligence of the Owner or other persons in and about the Vehicle.
DETERMINING THE COST FOR THE SERVICE
Compass Tinting LLC must conduct a consultation with you and see the vehicle before we can provide you the total cost and estimate the time before we accept a job. We reserve the right to adjust any over-the-phone cost or time estimate after we have visually inspected your vehicle. A written estimate is valid for 30 days. An estimate is not binding beyond 30 days of the date of the estimate or if the vehicle condition changes between the time the vehicle was inspected and the scheduled appointment.
QUALITY OF SERVICE
We want you to be satisfied with our service. While we aim for excellence, no service is guaranteed to completely restore the vehicle to its previous or new condition. We will try our best to restore the vehicle to the best condition possible within the constraints of our resources, time, and expertise. If, after the final inspection, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. Compass Tinting LLC will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with us.
PRE-EXISTING CONDITION AND DAMAGE
You agree to hold Compass Window LLC harmless for any damage or claims whatsoever to the vehicle, regardless of whether such damage or claims arise solely out of negligence or recklessness on the part of Compass Tinting LLC while in our care.
PREPARING YOUR VEHICLE
Please remove all items from the vehicle prior to our arrival. Please empty any compartments and remove all cash, jewelry, and other valuables. If for any reason you do not want a particular area of your vehicle to be cleaned or serviced, please let us know before we begin the job. We will package any personal items we find while servicing your vehicle into plastic bags and remove them from the vehicle. You agree to hold Compass Tinting LLC harmless for any lost or stolen property from the vehicle while in our care.
WHAT WE WILL NOT DO
COST OF TIME
Compass Tinting LLC provides high-quality, well-trained professional services. As such, at a minimum, we both agree that Compass Window Tinting Master Technicians’ time is worth $200 per hour. Any Junior Technician’s time is worth $75 per hour. An apprentice technician’s time is worth $45 per hour.
VEHICLE INSPECTION
Customers are responsible for inspecting their vehicles for any pre-existing damage before the commencement of services. Compass Tinting LLC will not be liable for any issues that arise if the vehicle’s battery is disconnected or if power is lost during installation, resulting in the loss of personal vehicle settings or other features.
BOOKING SECURITY
Compass Tinting LLC reserves the right to collect debit or credit card details to secure bookings. Failure to provide valid payment details may result in a forfeited appointment.
ZERO TOLERANCE POLICY
Compass Tinting LLC upholds a zero-tolerance policy for verbal or physical abuse toward its staff under any circumstances. We reserve the right to refuse or terminate services for any customer who acts unprofessionally or violates this policy.
GIFT CERTIFICATES
SERVICE WARRANTIES AND LIABILITIES
Compass Tinting LLC warrants that all services will conform to the agreed-upon terms of service. However, warranty for specific products (e.g., window films, vinyl, PPF, or ceramic coatings) must be referred to the product manufacturer for specific warranty details. Compass Tinting LLC serves as the installer and not the manufacturer.
DISPUTES AND PAYMENT TERMS
Customers must submit complaints in writing, allowing Compass Tinting LLC an opportunity to resolve any issues. Should a customer initiate a chargeback or stop payment, they are responsible for any incurred legal fees and costs if the dispute favors Compass Tinting LLC.
DAMAGE TO VEHICLE
Compass Tinting LLC is not liable for loss or damage to vehicles due to fire, theft, accidents, or any acts beyond its control. Customers must ensure their vehicles are adequately insured. Liability for damages caused by Compass Tinting LLC is limited to the cost of repair or service.
RETURNS AND REFUNDS
COPYRIGHT AND TRADEMARK NOTICES
All contents of the Web Site are: Copyright 2024 by Compass Tinting and/or its suppliers. All rights reserved.
TRADEMARKS
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
The example companies, organizations, products, people, and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Any rights not expressly granted herein are reserved.
EXCEPT FOR THE LIMITED WARRANTY PROVIDED HEREIN, TO THE EXTENT PERMITTED BY LAW, COMPASS TINTING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF ANY IMPLIED WARRANTIES ARE REQUIRED BY APPLICABLE LAW, SUCH WARRANTIES ARE EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY COVERAGE PERIOD SPECIFIED HEREIN.
The terms contained in this Limited Product Warranty represent the exclusive written warranty provided by Compass Tinting. Compass Tinting makes no other express warranty, nor is any individual or entity authorized to make any warranties on behalf of Compass Tinting.
REPLACEMENT OF ANY COMPASS TINTING PRODUCTS BY THE ORIGINAL INSTALLER OR REIMBURSEMENT FOR REMOVAL SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT, EXCLUDING ANY APPLICABLE TAXES. THIS SHALL BE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT. COMPASS TINTING SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, ECONOMIC, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOST REVENUE, LOST PROFITS, OR OTHER LIABILITY IN RESPECT TO A CLAIM, WHETHER IN CONTRACT, TORT, NEGLIGENCE, THIRD-PARTY CLAIMS, LABOR COSTS, INSTALLATION CHARGES, TELEPHONE CHARGES, OR TRANSPORTATION CHARGES ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF DEFECTIVE PARTS OR PRODUCTS.
Compass Tinting assumes no liability whatsoever with regard to compliance or fulfillment of obligations by the customer or any third party in respect to any statute, regulation, or law. Please note that customers may have different and/or additional rights under state, provincial, or territorial laws.
While Compass Tinting makes diligent efforts to accurately describe its products in any promotional or informational materials, such descriptions are intended solely for identification purposes. All limitations set forth herein shall continue to apply, and the actual product may not necessarily conform to the descriptions or illustrations.
Compass Tinting reserves the right to make changes in design, appearance, and construction of any product, and reserves the right to discontinue the availability of any product or service for any discontinued product at any time, at its sole discretion. Compass Tinting assumes no obligation to modify or replace previously sold, discontinued, or transferred products with updated or similar products, nor to provide service for such products.
DRYING TIME
After the completion of a new window film installation, it takes 2-3 days before rolling down or cleaning the windows. The window film will take 3-4 weeks to fully cure, depending on weather conditions.
STEREO, AMPLIFIERS, AFTERMARKET EQUIPMENT
Please inform us of any hidden electrical equipment that may react adversely to water, as well as any hidden areas where water may be used during installation. Compass Tinting LLC is not liable for any damages caused to hidden electronics or equipment that are not disclosed before service.
SPEAKERS
Most speaker cones are made of polypropylene (plastic), which is water-resistant. However, it is recommended that the stereo not be used for 12 hours after installation to allow any stray moisture to dry.
BLACK DOTTED EDGES
Most vehicles have a black ceramic edge on the side and rear windows; these ceramic edges are either flat or dotted. The thickness of these ceramic dots prevents the window film from adhering to the area between them, resulting in a whitish strip along the edges. This is an unavoidable effect and is considered normal.
SHADE / COLOR
Once a film has been selected and installed, there are no refunds due to dissatisfaction with the appearance, shade, or color.
FILM, BADGE, & DECAL REMOVAL
The removal of film, badges, or decals may cause damage to the paint, glass, and defroster. By authorizing Compass Tinting LLC to proceed with the removal, the client acknowledges the risk, waives any claims against Compass Tinting LLC, and agrees that Compass Tinting LLC will not be liable in the event of damage during the removal process.
IMPERFECTIONS
Though we strive for perfection, due to the nature of the window film product, some degree of dust contamination or minor imperfections may occur in every installation. Pre-existing flaws, scratches, or metal deposits on the glass may become more noticeable after the windows are tinted. Older vehicles are likely to show more imperfections due to age.
WINDSHIELD FILM INSTALLATION
Minor imperfections are inherent in every windshield film installation, and they may be more noticeable due to their location on the front windshield. Do not apply decals, or windshield accessories, or use any cleaning agents on the windshield for 7 days. There is no refund or warranty coverage for the rainbow effect caused by polarized sunglasses.
MAINTENANCE
To ensure the longevity and optimal performance of your window film, proper maintenance is crucial. Clean your windows regularly using a mild, non-abrasive cleaner and a soft cloth or sponge. Avoid using harsh chemicals, ammonia-based products, or abrasive materials, as these can damage the film’s surface. Following these maintenance guidelines will help preserve the film’s appearance and functionality over time.
WASHINGTON LAW
Washington law mandates that the driver and passenger front-side windows must meter at or above 24% VLT. Washington law also permits a clear (untinted) UV film or a 6-inch visor to be installed on the front windshield. Customers who install films not in compliance with Washington law release Compass Tinting LLC from all liability.
WARRANTY COVERAGE
Depending on the type of film you choose, most window film manufacturers provide warranties that protect against defects in materials or workmanship. These warranties may cover issues such as bubbling, peeling, fading, or discoloration of the film. It is important to review the specific terms and conditions of the warranty associated with your selected film to understand what is covered. Familiarizing yourself with the warranty will offer peace of mind and ensure you know your recourse in the event of any issues.
WARRANTY PERIOD
The warranty coverage begins on the date the product is installed and extends for the period of time that the original registered owner owns the vehicle. This warranty terminates upon any sale of the vehicle unless arranged by a previously agreed proxy, such as an authorized automobile reseller.
NOT COVERED BY WARRANTY: This warranty is voided by, and Compass Tinting does not cover and hereby disclaims all liability for any loss, damage, expense, or cost resulting from the following:
Note: This Product is to be used in compliance with all applicable laws, statutes, rules, regulations and ordinances (“Laws”) of the applicable country, state, province or local jurisdiction including, without limitation, tinted window laws. FAILURE TO COMPLY WITH SUCH LAWS VOIDS THE WARRANTY. IT IS THE AUTOMOBILE’S OWNER’S RESPONSIBILITY TO COMPLY WITH ALL APPLICABLE LAWS.
IWFA (INTERNATIONAL WINDOW FILM ASSOCIATION) AUTOMOTIVE INSPECTION GUIDELINES
AUTOMOTIVE VISUAL INSPECTION GUIDELINE FOR APPLIED WINDOW FILM
Effective January 1, 2020
Disclaimers & Disclosures
Thank you for choosing Compass Tinting LLC (dba Compass Window Tinting). The following information outlines international window film industry standards and expectations for architectural window tinting installation services. These guidelines are provided to help set appropriate expectations and are based on information from the International Window Film Association (IWFA).
CURING & DRYING TIME
Installed commercial and residential window films on flat glass surfaces are not expected to match the visual clarity of untreated glass. The following criteria apply to the installed film only and not to any inherent defects in the glass itself.
Adhesive Cure Time
After installation, the film may take time to fully adhere due to the water-based application solution used during installation. While excess water is squeegeed out, some residual moisture remains between the film and glass, which can take time to evaporate.
Factors Influencing Cure Time
The time for full adhesion and clarity (often referred to as “adhesive cure time”) will vary depending on the film’s thickness, specialized coatings, and environmental factors such as sunlight and temperature.
Extended Curing Periods
Films with high-performance coatings may require a longer cure time. Please consult the film manufacturer for detailed information regarding expected cure times for specific films.
VISUAL INSPECTION
Inspection Timing
Visual inspection for optical quality can be conducted before the film has fully cured. However, certain effects like water bubbles, distortion, and haze during the drying phase should not be considered defects and are expected to diminish over time.
Inspection Conditions
Inspections should be conducted at right angles to the glass from inside the room at a distance of no less than 6 feet (2 meters), and under natural daylight conditions (not direct sunlight).
Acceptable Imperfections
The installation is considered acceptable if the following minor imperfections are not visually intrusive: dirt particles, fibers, adhesive gels, fingerprints, air bubbles, water haze, minor scratches, film distortion, creases, edge lift, nicks, or tears. Inspections can be carried out one day after installation.
Perimeter Allowances: A 2-inch (50mm) wide band around the perimeter of the window may contain some particles, especially in cases where the window frame condition does not allow for flawless installation.
EDGE GAPS
Standard Edge Gaps
Normal edge gaps for window film installation range between 1/32 and 1/16 inch (1-4mm). This allows for water to be effectively removed during the installation process and prevents the film from being lifted by the window frame.
Safety Films
For thicker security films, edge gaps may extend up to 1/8 inch (5mm). Combination solar control and safety films may also follow these standards, with an edge gap of up to 1/16 inch (2mm) to minimize the visible light line at the edges.
NIGHT-TIME VISIBILITY
Effect on Visibility
Window tinting can alter the amount of light passing through windows, which may impact visibility both indoors and outdoors, especially during nighttime. While tinting provides privacy, glare reduction, and UV protection, it can also affect natural lighting and aesthetic appearance.
Client Responsibility
The client assumes all responsibility for any impact on visibility, lighting, or aesthetic preferences caused by window tinting. For night-time privacy, it is necessary to choose the appropriate film, or ensure that the exterior surface is sufficiently brighter than the interior for the tint to reflect light effectively.
SECURITY FILMS
Security Enhancement
Security films are designed to slow down unauthorized entry by holding shattered glass together. However, they are not a guaranteed deterrent to break-ins. We recommend additional security measures such as cameras or alarms in high-risk areas.
Attachment Systems
For increased protection, the security film can be attached to the window frame with an attachment system. This system helps keep the glass bonded to the frame, providing additional strength against impacts.
HOMEOWNERS ASSOCIATION (HOA) RESTRICTIONS
HOA Compliance
While many of the films we offer are compliant with HOA guidelines, we advise all customers to check with their Homeowners Association (HOA) before proceeding with any window film installation.
Responsibility of Property Owners
It is the responsibility of the property owner to obtain HOA approval and ensure compliance. Compass Tinting LLC and its suppliers are not responsible for any penalties or citations issued by an HOA due to unapproved modifications.
Glass Breakage: Under this Limited Warranty, Compass Tinting hereby warrants that in the event of glass breakage occurring during or after the installation of window tint, the cost of glass replacement shall be covered, provided, however, that such coverage shall not exceed the total amount paid by the customer to Compass Tinting for the window tint installation. This warranty is further conditioned upon the authorized installer conducting all necessary inspections and verifying that the glass was free from any pre-existing defects prior to the installation. The installer is also required to adhere to the film-to-glass compatibility chart and take into account all relevant factors.
Non-Transferrable Warranty and Seal Failure
Seal Failure: Under this Limited Warranty, the customer must work directly with Compass Tinting to process any claims. To be eligible for this Warranty, the customer must provide Compass Tinting with a valid and non-expired window manufacturer’s warranty against seal failure at the time of the claim, except for exclusions specified below. Compass Tinting reserves the right to have a local representative inspect the affected window(s) before approving any claims. Approval of any claims is at the sole discretion of Compass Tinting, based on a review of whether the installer performed all relevant checks to ensure the window was not likely to experience this issue after the installation of window film. If a claim is approved, Compass Tinting will pay for glass replacement costs not to exceed the original amount paid for the window tint installation job. Compass Tinting does not cover damage caused by improper product installation, application, care, cleaning, or maintenance; abnormal conditions; abuse; misuse; normal wear and tear; accidents; intentional damage; improper or unauthorized repairs; or any other acts or defects unrelated solely to the materials or workmanship of the film.
Please note that buildings with a prior history of seal failure or thermal glass breakage are not eligible for glass breakage or seal failure coverage under this Limited Warranty. In the event of multiple failures on one or more filmed windows, Compass Tinting reserves the right to remove all applied window film and reimburse the customer only for the amount of the original installation cost.
Disclaimer
This Limited Warranty covers only the conditions stated herein and does not extend beyond the description provided. Compass Tinting makes no warranties of fitness for a particular purpose or merchantability applicable to the products. This Limited Warranty does not cover custom products or poor installation techniques, including but not limited to squeegeeing, trimming, and measuring errors.
Compass Tinting is not liable or responsible for any loss or damage, including but not limited to direct, indirect, or consequential damages arising from the installation or use of the product, except as expressly set forth herein. The warranties and remedies described in this document are the only warranties and remedies available, and they are in lieu of all other warranties and remedies, express or implied.
To the fullest extent permitted by law, Compass Tinting and its authorized installers are not liable for any indirect, special, incidental, exemplary, consequential, or other damages arising out of the installation or use of the product. The amount of damages the customer may recover for any and all claims is limited to the price paid for the window tint installation job.
What Can You Expect After Installation?
As with all adhesive-based products, the adhesive must fully cure to achieve a proper bond to the glass. During this curing process, some visual changes may occur in the appearance of the film, which is normal and does not affect the film’s performance.
You may observe haziness, milky patches, bubbles, or an “orange peel effect.” These are temporary and will disappear as the adhesive cures. Curing can take from 3 to 90 days depending on the film type and environmental factors like weather, humidity, and sunlight. Curing typically happens faster in warmer conditions and slower during colder months.
Some small particles or “points” may remain visible from the exterior side of the glass; these are inherent in the film adhesives and do not affect the film’s performance or lifespan.
Note: Safety and Security film does not reach its full strength until the adhesive has fully cured.
Final Appraisal
Final inspection of the film should not occur until the curing process is complete. At that point, inspection should be conducted from a distance of approximately 2 meters (6 feet), focusing on viewing through the film, not at the film itself. Some visual imperfections may be attributable to the glass, not the film.
Cleaning and Maintenance
Your window film is made from tough, scratch-resistant polyester. However, improper care can damage the film. Follow these guidelines to prolong its lifespan:
Do not clean the film for at least 4 weeks after installation.
Avoid attaching anything to the film using adhesive or suction cups.
Do not use abrasive or ammonia-based cleaning products.
Use warm water and a mild detergent with a soft cloth or sponge.
Warranty Coverage Terms and Conditions
Coverage: Limited to the original property owner at the time of installation and subject to submission of the original warranty document signed by the installer.
Exclusions
This Limited Warranty does not apply and will be void in cases where:
• Cleaning and maintenance of film is not in accordance with the manufacturer’s instructions.
• Two or more films are applied to the same glass surface.
• Automotive film is applied to flat glass constructions.
• Filmed windows are triple or more pane construction, textured, wire film glass, or an IG unit
inclusive of a suspended film.
• Film is applied to any glass on which there is paint, lettering, signs, stickers or other permanent or
temporary ornamentation.
• Filmed glass has prior damage, is chipped, cracked, has holes in it, or light is visible between the
frame and the glass.
• Film is applied to non glass substrates (if not specifically permissible).
• One glass side is more than 3.5 meters (11’) and/or the surface of double pane glass has more
than 3.7 m2 (40’) surface area.
• Altitude is above sea level >2133m (7,000ft).
• Film is applied to the interior of skylights
• Clear annealed glass is thicker than 9.5mm (3/8” inch), or tinted annealed glass is thicker than
6mm (1/4”).
• Film is only partially applied to glass.
• Window is shaded by exterior overhangs, extensions, columns, pillars etc.
• Windows are architecturally odd shaped larger than 1.8m2 (20’).
• Film is applied to any type of laminated glass
• Damage caused by acts of nature (accidents, floods, fire, explosion etc).
IWFA (INTERNATIONAL WINDOW FILM ASSOCIATION) ARCHITECTURAL INSPECTION GUIDELINES
ARCHITECTURAL VISUAL INSPECTION GUIDELINE FOR APPLIED WINDOW FILM
Effective January 1, 2020
ABOUT PAINT PROTECTION FILM (PPF)
Paint protection film is designed to protect your vehicle’s paint from chips, scratches, and swirl marks, and is typically 8 mils thick. The film is applied to the vehicle’s exterior paint and comes with a 10-year warranty against yellowing, staining, cracking, blistering, and delamination. The warranty does not cover damage from accidents or objects that penetrate the film.
DRYING TIME
Your new paint protection film will take 3-4 weeks to fully cure, depending on weather conditions. Do not wash your vehicle for 5 days. Vehicles should return for an inspection within 2-4 weeks.
CONDITION OF THE VEHICLE FOR PAINT PROTECTION FILM APPLICATION
The vehicle must not have any paint protection coatings (e.g., ceramic coatings) applied, as these can affect adhesion, causing lifting, bubbles, or other issues not covered under manufacturer warranties. The client acknowledges that the paint protection film is designed for OEM factory paint. The client waives and releases Compass Tinting LLC from any warranty or damage claims where the film is applied to a non-OEM painted surface.
PAINT ISSUES
Paint may lift on repainted panels or OEM paint if improperly prepped or painted. By authorizing Compass Tinting LLC to proceed with the installation, the client acknowledges the risk, waives any claims against Compass Tinting LLC, and agrees that Compass Tinting LLC will not be liable in the event of damage during installation.
PAINT CHIPS
Paint protection film is designed to prevent future paint chip damage. Installing PPF over existing paint chips may create an uneven surface, resembling contamination. We do not recommend touch-up on small paint chips before installation, as it may detract from the aesthetics of the film.
INSTALLATION
All PPF kits are computer-cut using specialized cutting software. Pre-cut kits may stop short of edges, badges, washers, or other parts. The customer understands that PPF is a sacrificial layer for your vehicle, not a completely invisible or matte layer. Customers may opt for a custom design fit or bulk installation for an additional fee.
RESTYLING PAINT PROTECTION FILM
Restyling paint protection films include clear matte, pattern, and color films. Badges, trims, and parts may need to be safely removed to ensure proper coverage. Vinyl inlays or seams may be necessary to cover OEM paint. There will be an additional charge for installing restyling films.
EXPOSED EDGES AND SEAMS
While we strive to wrap all edges, some may not be fully wrapped. Debris build-up on exposed edges/seams may be more visible on light-colored vehicles. Partial installations will have more noticeable debris due to exposed edges. Ceramic coating the film and vehicle is recommended to minimize debris build-up. There is no warranty for debris build-up on exposed edges.
HEADLIGHTS
Headlights are not recommended for PPF installation due to the nature of HID features and exterior coatings. By authorizing Compass Tinting LLC to proceed with headlight film installation, the customer acknowledges the risk, waives any claims against Compass Tinting LLC, and agrees that Compass Tinting LLC will not be liable in the event of damage during installation.
TRACK-DRIVEN VEHICLES
There is no warranty on paint protection film for any vehicle driven on the track or used off-road. We highly recommend ceramic coating the PPF and OEM paint to protect the vehicle from tar and debris encountered on the track.
IMPERFECTIONS
Though we strive for perfection, due to the nature of the product, some degree of dust contamination or minor imperfections may be present in every PPF application. Pre-existing flaws, scratches, rock chips, or misaligned body panels may become more visible after PPF is applied. Minor imperfections such as slight orange peel or other manufacturer defects may also occur. Vehicles with 200 or more miles are more likely to show imperfections due to use.
MANUFACTURER WARRANTY
DYNOseries PPF Manufacturer’s Warranty Coverage
THIS LIMITED PRODUCT WARRANTY COVERS STEK PAINT PROTECTION FILMS.
Warranty Coverage
VALID FROM DATE OF PURCHASE. COVERS DEFECTS IN MATERIALS AND MANUFACTURING AGAINST YELLOWING, BUBBLING OR CRACKING.
This warranty does not cover damage caused by misuse, accidents, misapplication, normal wear and tear, dents from road debris impact, collisions, and/or intentional damage of any kind.
To file a claim, contact the original installer/dealer first. If unable to do so, contact STEK using the website www.stekautomotive.com, or www.stek-usa.com if in the United States.
You must retain a copy of this warranty and proof of purchase identifying the name of the original installer/dealer, purchase price, product (e.g., DYNOshield), and coverage areas. These documents are needed to process your claim.
Some installers may choose to offer, on their own behalf, different or additional warranties or remedies, beyond the limited warranty and limited remedy offered by STEK. Check your state and local laws before installing film on headlamps, as each state has different policies for aftermarket accessories. STEK does not cover paint protection film installed on headlamps and is not responsible for any resulting damages or fines.
For valid claims, an authorized STEK installer shall remove the defective film and reapply new product(s) to areas determined by STEK to be covered by the warranty.
ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, THE IMPLIED WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING OR OF PERFORMANCE, CUSTOM, OR USAGE OF TRADE, ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY TIME PERIOD.
Note that some state laws do not permit limitations on the length of an implied warranty. In this case, the limitation above may not apply.
Limitations of Liability
Except where prohibited by law, STEK and the installer/dealer of the product(s) shall not be liable for any loss or damage arising from the use of the product(s), whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including warranty, contract, negligence, or strict liability. Note that some states/regions/countries do not allow the exclusion or limitation of incidental or consequential damages, so the aforementioned limitation or exclusion may not apply.
Limitations
The warranty and remedies above are available exclusively for the described product(s). STEK installers/dealers cannot modify or extend this limited warranty. STEK shall be solely responsible for determining the validity of all claims and reserves the right to deny claims that do not meet the above criteria. Replacement of the defective film, including labor, is the exclusive remedy. Liability does not extend to any other damages: incidental, consequential, or otherwise.
Maintenance & Care Instructions (PPF & top-coated PPF)
CURING TIME
Your new ceramic coating will take 10 days to fully cure and 4 hours to dry after the last layer is applied. Do not wash your vehicle until the curing process is complete. Afterward, only hand washes should be used to maintain the coating. Using machine or tunnel car washes will void all warranties.
WATER SPOTS
Washing vehicles with unfiltered water, especially in direct sunlight, can cause water spot staining. The client understands that the longer the water spots remain, the harder they are to remove. Compass Tinting LLC will not be liable for any water spot damage.
CONDITION OF VEHICLE FOR CERAMIC COATING
It is recommended that paint correction be performed before ceramic coating is applied. The client acknowledges that coating uncorrected areas may result in less effective protection. By waiving the paint correction service, the client understands that the coating will be less effective on uncorrected areas.
FILM, BADGE, & DECAL REMOVAL
Removing films, badges, or decals may damage the substrate. By authorizing Compass Tinting LLC to proceed with the removal, the client acknowledges the risk, waives any claims against Compass Tinting LLC, and agrees that Compass Tinting LLC will not be liable in the event of damage.
PAINT CORRECTION
Paint correction can remove most light scratches, swirls, and minor defects from the vehicle’s clear coat. However, the client understands that some imperfections may remain even after the paint correction process.
WET SANDING
Wet sanding is used to remove the top layer of the clear coat. This technique carries inherent risks. Compass Tinting LLC will only use this method when the only alternatives are wet sanding or repainting. Compass Tinting LLC assumes no responsibility for additional damage caused by wet sanding. It is highly recommended that ceramic coating be applied after wet sanding to replenish the clear coat.
CERAMIC COATING
Ceramic coating is an SIO2 (silicon dioxide) coating that provides UV protection and makes the vehicle easier to clean. The coating is not scratch-proof. It is recommended that paint protection film (clear bra) be applied to high-impact areas like the bumper, hood, fenders, and mirrors before applying the ceramic coating to prevent rock chips.
WINDSHIELD
Due to frequent rain in Washington State, windshield wipers are used more often, which can affect the durability of the windshield coating. The client understands that weather conditions will influence the coating’s effectiveness. There is no warranty on windshield coating durability.
INTERIOR COATING
If liquid or other substances come into contact with upholstery, clean them immediately to prevent staining. The longer the substance remains, the more likely it is to stain. There is no warranty on interior fabric staining.
WHEELS OFF COATING
Brake dust and road debris should be cleaned off wheels and calipers as soon as possible to avoid staining. Wheel coating is not recommended for bare aluminum wheels. If bare aluminum wheels are coated, there will be no warranty provided. A two-year warranty is available for wheels and calipers, and the client is responsible for re-torquing wheels to manufacturer specifications.
MAINTENANCE & ANNUAL INSPECTIONS
We recommend bi-weekly washes and annual inspections after the installation date to ensure proper maintenance of the ceramic coating. Annual maintenance services are available for a fee of $248 (cars), $298 (SUV/Truck), and $325+ (oversized vehicles) to include hand washing, decontamination, and SIO2 ceramic coating application.
Limited Product Warranty
Your Warranty Protects against manufacturing defects Protects for 3 years from the date of purchase
Covers removal and/or replacement of ExoShield GT3+ in the event of a manufacturing defect
Has no mileage limits or restrictions
Is fully transferable upon sale of vehicle Comes with an easy product registration to help you store critical documents required for a claim
The Warranty What is Covered This Limited Product Warranty (“Warranty”) covers manufacturing defects in the ExoShield GT3+ windshield protection film (“ExoShield GT3+”), including cracking, delamination, discoloration, hazing, and yellowing. This Warranty applies solely to ExoShield GT3+ professionally installed by an authorized ExoShield installer.
What is Not Covered
This Warranty does not cover the following issues or defects caused by:
1. Normal wear and tear of ExoShield GT3+, including scratches or stains
2. Windshield damage, chips, cracks, or breakage
3. Unreasonable use, misuse, neglect, abuse, and/or insufficient maintenance of ExoShield GT3+ according to Alchemy’s recommended care instructions
4. Improper storage or handling of ExoShield GT3+
5. Purchase of ExoShield GT3+ from unauthorized persons
6. Installation, repair and/or service of ExoShield GT3+ by unauthorized persons
7. Damage to ExoShield GT3+ caused by vehicle collisions, accidents, stickers, physical damage, vandalism, public disturbances, fire, hail, volcanic ash, flood, animal droppings, tree sap, or acts of God
8. Prolonged exposure of ExoShield GT3+ to harmful chemicals which include but are not limited to ammonia, kerosene, gasoline, ethanol, ethyl acetate, toluene, benzene, isopropyl alcohol, denatured alcohol, acetone, strong acids, strong bases, strong oxidizers, surfactants, and agricultural chemicals
9. Residue or stains caused by mineral deposits in water that has been left to dry on the surface of ExoShield GT3+
10. Modifications, customizations and/or alterations to ExoShield GT3+ or installation, made without the express written permission of Alchemy
11. Use of ExoShield GT3+ in an unintended manner, including non-automotive purposes
12. Use of any chemical, before or after installation, that has not been approved by Alchemy for use with ExoShield GT3+
Limitation of Liability
EXCEPT FOR THE LIMITED WARRANTY PROVIDED HEREIN, TO THE EXTENT PERMITTED BY LAW, ALCHEMY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE EXPRESSLY LIMITED TO THE WARRANTY COVERAGE PERIOD WITH EACH EXOSHIELD GT3+ STATED HEREIN.
The terms in this Limited Product Warranty represent Alchemy’s exclusive written warranty. Alchemy makes no other express warranty, nor is anyone authorized to make any warranties on its behalf.
REPLACEMENT OF EXOSHIELD GT3+ BY THE ORIGINAL INSTALLER OR REIMBURSEMENT FOR REMOVAL FOR AMOUNTS THAT SHALL NOT EXCEED THE PURCHASE COST FOR EXOSHIELD GT3+ EXCLUDING ANY SALES TAXES PAID, SHALL BE YOUR EXCLUSIVE REMEDY FROM ALCHEMY FOR ANY APPROVED EXOSHIELD GT3+ DEFECT. ALCHEMY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, ECONOMIC, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOST REVENUES, LOST PROFITS, OR OTHER LIABILITY IN RESPECT OF A CLAIM, WHETHER IN CONTRACT, IN TORT, AND/OR IN NEGLIGENCE, THIRD PARTY CLAIMS, LABOR COSTS, INSTALLATION CHARGES, TELEPHONE CHARGES, OR TRANSPORTATION CHARGES IN CONNECTION WITH THE REPLACEMENT AND/OR REPAIR OF DEFECTIVE PARTS OR PRODUCTS.
Alchemy assumes no liability whatsoever with regard to either the original purchasing customer’s or any other third party’s compliance or fulfillment of its obligations with respect to any statute, regulation, or by-law. Please note that you may have different and/or additional rights under state, provincial or territorial law.
While Alchemy has made diligent efforts to illustrate and describe the products shown in its website and other online media, these illustrations and descriptions however, are for the sole purpose of identification. All limitations set out herein continue to apply, and the products may not necessarily conform to the illustrations and descriptions.
Alchemy reserves the right to make changes in design, appearance, and construction of any and all Alchemy products and reserves the right to discontinue the availability of any products and/or service to any discontinued products, at any time, at its sole discretion. Alchemy assumes no responsibility whatsoever in making such changes to products previously sold and/or transferred. Further, Alchemy assumes no obligation in replacing any previously sold, discontinued, and/or transferred product with an updated and/or similar product.
VEHICLE PREPARATION
INSTALLATION PARAMETERS
VINYL REMOVAL
Removing vinyl wrap may cause damage to the paint or existing decals. Compass Tinting LLC is not liable for any damage during the removal process, especially when pre-existing damage or poor paint quality is involved.
AFTERCARE FOR VINYL WRAPS
NOTICE TO PURSUE MECHANIC’S LIEN
Pursuant to RCW 60.08.010, this vehicle may be repossessed if payment for services or products rendered is dishonored.
NOTICE TO VEHICLE OWNER
This vehicle is subject to repossession in accordance with RCW 62A.9A-609 if payment for services or products rendered is dishonored.
PHOTO RELEASE AUTHORIZATION PERMISSION
I agree that Compass Tinting LLC may use such photographs of me and my property with or without my name for any lawful purpose, including, for example, purposes such as publicity, illustrations, advertising, website use, and social media content.
CHANGES TO TERMS OF SERVICE
We reserve the right to make changes to these Terms of Service at any time. We will not provide you with any notice when changes to the Terms of Service are made.